The following refund structure in the event of tour cancellation on customer’s behalf:

• 100% refund if cancellation occurs 72 hours or more prior of tour commencement (less 3% fee to cover credit card surcharge bank fees for credit card payments
• 50% refund if cancellation occurs 24-72 hours prior of tour commencement
• 0% refund if cancellation occurs 0-24 hours prior of the tour commencement

Above refunds are at the discretion of the operator. In the event of cancellation for any reason by the customer s/he may obtain a tour voucher valid for one year from the intended travel date. This voucher is non-transferable.

Last but not least customers receive a 100% refund if the tour is cancelled on our behalf due to weather or any unforeseen circumstances.

** CRUISE SHIP Passengers booking direct with us please note: The Norwest Cape Peninsula has very unique weather patterns. Sometimes cruise ships are unable to disembark their passengers for shore excursions due to conditions on the eastern side of the Cape (where they anchor), while the weather on the Western side of the Cape (where our glass bottom boat tours operate) is fine. In the event the cruise ship does not disembark its passengers on the day of your tour with us, our standard tour cancellation policy (as stated above) still applies.

Special cancellation policies apply to all exclusive charters. Please enquire at the time of booking.